Clicking the above link will take you to our ticketing platform, One to One Plus, to check the status of your support tickets.
Tip: Screen shots of error messages are often very helpful in analyzing issues. On a Mac, you can take a screen shot using the three keys "Command (⌘) + Shift + 4", then dragging a box around the screen area you wish to capture. The screen shot will be saved on your desktop and can easily be attached to your email. On a Windows machine, press the Windows key + Shift + S, then select which style of snip that you would like and drag the box around the screen area you wish to capture.
Self Service is an App present on all district iMacs and nearly all iPads that allows you to install curated software based on your current needs. While all stations have common applications like Google Chrome, Microsoft Office and Adobe Reader pre-installed, you may find some of the software in Self Service useful to your specific class goal or interests. You can also request software that you would like to have available, and we will add it to the catalog.
Here is a small preview of the types of programs you can find in Self Service:
- Audacity - Free audio recording & editing software. Found in the Misc. Software category.
- ExamView Test Generator - Create & edit quiz banks for tests. Found in the ExamView category. A legacy test bank catalog is also available.
- TextWrangler - A lightweight text and code editor with syntax highlighting. Found in the Misc. Software category.
This summer, we are deploying a new Wi-Fi 6 network throughout the district. Below are our available networks.
Southgate Schools - Guest
A guest network that anyone can use without requiring a username or password, intended mainly for visitors who do not have a Southgate Schools computer account. There are speed regulations placed on this network; it also cannot communicate with copiers / printers in the building for security reasons. Content may be blocked or filtered.
Southgate Schools - Internal
This network is reserved for district owned machines and has to be configured by a member of the Technology staff. If you are utilizing a district-issued laptop, Chromebook or iPad, you should only be connected to this network to avoid performance and filtering issues.
The sheets below include information on common District phone operations, such as:
- Accessing voice mails
- Changing your existing PIN
- Transferring calls
If you need to reset your voice mail PIN, please put in a help desk ticket with your name and extension.