New Staff Handbook
This page contains tech-oriented materials for new and existing employees in the Southgate Community School District. If you'd like to see particular information included here, feel free to email us!
Frequently Asked Questions
We have put together a database of Frequently Asked Questions (or FAQ) in our Confluence portal. It offers free support articles written by the Technology department on common issues, frequently used software, WiFi networks and useful tips for tech in the classroom.
It is available at:
Note that the above linked portal is currently only available while connected to the District's network (e.g. via our WiFi networks or a District classroom computer). The link will not resolve from a home PC or mobile data connection.
To contact the Technology department, please send an email to our ticketing system Request Tracker (or RT) at email@example.com, with the topic in the Subject line and as much detail as you can provide in the message body (screenshots of error messages are always helpful!). You can submit questions, software requests, issues you are encountering or projects you would like us to help with via this method.
If you are encountering an urgent issue that impedes classroom learning and requires immediate resolution, you can also call our department at 8300; note that this is reserved for critical cases, and we treat all inquiries in a first-come first-serve basis. Using the phone extension will not bypass the ticketing system, as we will still create a case for your incident.
Your computer user account name consists of your last name and the first character of your first name, such as:
Your email account name is the same as your user account, with "@sgate.k12.mi.us" added at the end:
You can also give out your email address to others in the following format:
... substituting "@sgate.k12.mi.us" for "@southgateschools.com", which may be easier for them to write down and remember. Keep in mind that you cannot log into your email using "@southgateschools.com"; it is merely a redirect for brevity.
Your password is assigned to you by the Technology department, and will be relayed to you by your supervisor or building administrator after you have been hired. If you do not have access to this information, please call us at extension 8300.
Email (Google Mail)
To view your email, visit the Google Mail website in a web browser at:
If you would like to use your Southgate email on your personal smartphone, you can also download the Gmail app for free:
Storing Files (Google Drive)
The District uses Google Drive as our primary method of file storage. As an educational institution, we are granted unlimited storage for each employee account; this also allows your files to be available at any internet-connected computer, simply by logging into your account. Sharing files is also done by using Google Drive's "Sharing" and "Team Drive" features.
How do I access Google Drive?
You can access Google Drive from any internet-connected computer or smartphone by visiting:
If you are using a district-owned iMac (teacher station in classrooms, some offices) or Macbook (Apple laptop), we provide an application called "Google Backup & Sync". This application syncs (mirrors) the contents of your Google Drive folder to your computer, making all your Drive files available offline. A shortcut to your local Drive folder is placed on your desktop; the folder itself is stored in "/Users/[your username]/Google Drive/".
How do I put my files into Google Drive?
When using the web version, there are two methods available.
First, you can use the "New" button in Drive. This lets you upload files and folders from your local computer.
You can also click & drag files and folders directly onto the Google Drive page.
It will be uploaded into your currently opened folder.
Note: Please do not close the tab until the upload of all files completes. You can continue use other tabs while your upload is progressing in the background.
How do I share files in Google Drive?
To share a file or a folder with someone else, right-click the item in Google Drive (or "Command ⌘ & click" on Mac), then select "Share". If you share a folder, everything inside the folder will be shared with the recipient as well. The item will then appear under "Shared with me" in the recipient's Drive account.
You can share an item either via email, or by sending the recipient a link.